Registering an account?

When registering an online account with us, you need to be aware of the three steps involved in creating your user account.

Registration

If you have ever purchased training or services from us previously, you will need to register against your firm in order to access these products and services.

To do this you will need to locate your office using our search facility and then enter in the details for your new account.

If however you have never purchased training or services from us and consider yourself to be a new client you will be asked some additional information so that we can properly set up your user account and additionally your firm account.

Confirmation

Whenever you register an online account with us at Mercia an automated email is generated and delivered to the email address you entered during registration.

The confirmation email is used to verify the existence of your email account and to give us a point of contact for things such as password reminders.

To confirm that your email address is valid, you will need to click on the link within this email.

If you do not recieve this email, you can resend it at any time by logging into the website and clicking the resend link under "Awaiting Confirmation".

Approval

To ensure that the products and services your firm has purchased cannot be accessed by anyone who does not belong to your firm, all new registrations against your firm account must be approved.

Approvals can be made by any of your colleagues who are currently set as a Group or Member Coordinator at your firm.

If as a new client you are registering your firm for the first time, you will be automatically approved.